A deposit of EUR 20 is included in each booking price, which will be deducted from the refundable amount in the event of cancellation of our rooms. The cancellation option expires 24 hours after booking. In the event of a no-show, no refund will be given. We do not refund money to people from larger groups who are not coming to the show.
Customers are financially responsible for any damage caused to the room. Please arrive 5-10 minutes before the game starts for clarification before the game. Clients reserve rooms for 60 minutes and possible delays do not affect the clients’ longer stay in the rooms. If you arrive later than 15 minutes after the allotted time, you may not be allowed to play in the booked room.
Refunds are made through the Stripe payment system; The Stripe payment system returns payments to customers after deducting the Stripe payment system commission of approximately 3.5% of the rate. The above fees are regulated and determined exclusively by Stripe payment systems. The Stripe payment system may take 5-10 business days for your funds to be cleared. By booking a room at The Black 11 Escape Rooms, you agree to the above regulations.
In a situation where the room does not meet the technical conditions, we offer a voucher for any date to be chosen by the customer. Each additional person must be paid separately.